Privacy Policy

Introduction

PACK "N" D FOODS PRIVATE LIMITED ("PACKnD", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment information when you place an order or contact us at 993 993 4004.
• Order Information: Details about your meal preferences (Mini, Medium, or Full Meal), subscription plans (30, 50, or 60 meal packages), customization choices (vegetable options), and order history.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact our customer service team.
• Delivery Partner Data: Information shared with Zomato for order fulfillment and delivery tracking.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your customized tiffin orders and monthly subscription plans
• To manage your meal customization preferences and vegetable selection choices
• To coordinate deliveries through our direct service and delivery partners like Zomato
• To communicate with you about your orders, deliveries, and service updates via phone (993 993 4004) or email
• To manage coupon credits and subscription balances (as per our no-refund policy)
• To improve our food quality, menu offerings, and customer service
• To send promotional offers about monthly meal packages and new meal options (with your consent)
• To comply with legal obligations including food safety regulations and tax requirements
• To protect against fraud and ensure payment security

Data Sharing and Disclosure

We may share your information with:

• Delivery Partners: Zomato and other delivery service providers to fulfill your orders and track deliveries.
• Payment Processors: Third-party payment gateways to securely process your transactions.
• Service Providers: Vendors who assist with technology services, customer support, and operational logistics.
• Legal Authorities: When required by law, court order, or government regulation including food safety compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history and transaction records are maintained for accounting and legal compliance purposes.

Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data for marketing purposes
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hi@packnd.com

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: